What to include
- your NB Console app version and iOS version;
- your NetBox version, when known;
- the screen and action involved;
- the exact user-facing error shown by NB Console; and
- steps that consistently reproduce the problem.
Before contacting support
Confirm the server runs NetBox 4.6 or later within the 4.x API boundary
and is reachable over HTTPS. NB Console accepts only NetBox v2 API tokens
beginning with nbt_; legacy v1 tokens are unsupported.
Confirm the same token can view the requested object in NetBox. For
Bookmark changes, confirm the server reports the token as write-enabled
and permits the requested action.
Preparing for v1.1
Version 1.1 is an upcoming update. It adds a flat search results list, pinned detail tabs, and scrolling relationship lists. If Global Search reports that GraphQL is unavailable after updating, ask your NetBox administrator to check access to the server's GraphQL endpoint. Directory search uses separate NetBox API requests.
In v1.1, you can turn Share App Diagnostics off or on in Settings, including before signing in. Diagnostics are enabled by default unless you have saved an opt-out. Read the Privacy Policy for native crash-reporting and data-retention details. You do not need to send private server data or raw diagnostic logs to get support.
Product boundary
NB Console is an independent app for NetBox. Your NetBox operator remains responsible for server configuration, availability, authentication, authorization, audit logging, backups, and incident response. NB Console cannot grant permissions, install NetBox, recover server data, or bypass the server's decision.